SHIPPING AND RETURNS

Shipping Policy

We strive to process and ship all orders within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped. Please note that shipping times may vary based on your location and the shipping method selected.

• Domestic Shipping: Standard shipping within the U.S. typically takes 3-7 business days.
• International Shipping: Shipping outside the U.S. may take longer, depending on customs and local postal services.

If there are any issues or delays with your order, please contact us at info@soulandstarlight.com and we’ll do our best to assist you.

Return Policy

We want you to be completely satisfied with your purchase. However, due to the nature of our products, we only accept returns under the following conditions:

1. Unopened Products: Returns are accepted only for unopened and unused products.
2. Return Window: Return requests must be initiated within 14 days of receiving your order.
3. Customer Responsibility: Customers are responsible for return shipping costs.
4. Refund Process: Once the returned product has been received and inspected, we will issue a refund to your original payment method. Please allow up to 7 business days for the refund to appear in your account.
5. Non-Returnable Items: Opened, used, or damaged products are not eligible for return.

To initiate a return, please email us at info@soulandstarlight.com and we will provide you with further instructions.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order, and we will work with you to resolve the issue at no additional cost.